parimatch Casino & Sportsbook Data Care

This page describes what we collect when you use parimatch and how we keep that data protected. We at parimatch operate an online entertainment service available where local law permits. Our commitment is transparency about how your information flows through our platform, who has access to it, and what rights you hold over your own data.

We understand that trust depends on clarity. Whether you deposit via DANA, e-wallet, mobile banking, or local payment, whether you play live-dealer tables or follow Liga 1 odds, your personal details matter. We log every transaction, every account change, and every interaction with our platform. This policy sets out exactly what we do with that information and how we protect it.

What We Collect on parimatch

We collect information in three main categories. First, account data: your name, email, phone number, date of birth, and address. We ask for this when you register on parimatch and verify your identity. Second, transaction data: every deposit, withdrawal, and bet. We record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the outcome. Third, behavioural data: which games you play, how long you stay on parimatch, which pages you visit, and your device type.

We also collect technical data: your IP address, browser type, operating system, and cookie identifiers. This helps us detect fraud, prevent account takeovers, and understand how our platform performs across Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not sell this data to advertisers. We use it only to run parimatch securely and comply with local law.

How We Use Your Data

We use account data to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We use transaction data to settle bets, calculate winnings, and detect money-laundering patterns. We use behavioural data to improve our platform—for example, if many users struggle to load live-dealer tables on low-bandwidth connections, we optimize our streaming. We use technical data to block fraudsters and keep parimatch running smoothly during peak hours like Idul Fitri or Piala AFF tournaments.

We never use your data to send unsolicited marketing. We do not share your betting history with third parties. We do not profile you based on your nationality or religion. Our servers may sit outside your jurisdiction, but our data-handling practices follow the strictest standards we can apply.

Third-Party Processors

We work with payment processors to handle mobile banking, local payment, online payment, and e-wallet transactions. We work with identity-verification vendors to confirm your name and address. We work with hosting providers to keep parimatch online. Each of these vendors signs a data-processing agreement with us. They may not use your data for their own purposes. They must delete it when we ask them to.

Your Rights on parimatch

You have the right to access your data. You can request a copy of everything we hold about you on parimatch—your account details, your transaction history, your login records. You have the right to correct inaccurate information. If your address is wrong, tell us and we will update it. You have the right to delete your account and request that we erase your data, subject to legal retention periods. Some data we must keep for anti-money-laundering compliance; we will tell you which records we cannot delete and why.

You have the right to object to certain uses of your data. For example, if we use your email to send service notifications, you can opt out of non-essential messages. You have the right to data portability: we can export your account information in a standard format so you can move it elsewhere. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

Cookies and Tracking

We use cookies to keep you logged into parimatch and to remember your preferences. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for up to one year). We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but some features of parimatch may not work without them.

Contact parimatch

If you have questions about how we handle your data on parimatch, or if you want to exercise any of your rights, contact our support team. We will respond within a reasonable timeframe. Our services are available only where local law permits. This policy is subject to change; we will notify you of material updates by email or by posting a notice on parimatch.